Cancellation Policy

Cancellation Policy:

Cancellation requests must be submitted in writing with a plausible justification. We will accept requests 4 weeks before the training with 80% of the cost refundable, after that, from 4 to 2 weeks before the training 25% refundable. No refunds will be issued for cancellations made less than 14 days prior to the start of the course. Refund Calculation: In case of cancellation within the specified period, we will refund the training fee minus any applicable discounts and transaction fees.

Discount Deduction: If you availed a 20% discount at the time of booking, the refunded amount will be adjusted accordingly. For instance, if the original training fee was £3500 and the discount applied was £700 (20% of £3500), the refunded amount will be £2800 (£3500 - £700 minus transaction fees).

Late Cancellation: Cancellations made less than 14 days prior to the course start date will not be eligible for a refund. However, we understand that unforeseen circumstances may arise, and we will assess each situation on a case-by-case basis to determine if any alternative arrangements can be made.

Dispute Policy:

At Lymph Hands On, we strive to provide excellent customer service and resolve any concerns or disputes amicably. In the event of a dispute regarding a cancellation or refund, we follow the following procedure:

Communication: We encourage you to contact us directly via email or phone to express your concerns and provide relevant details regarding the dispute. Our team will promptly review the matter and respond to you in a timely manner.

Mediation: If we are unable to reach a satisfactory resolution through direct communication, we may suggest engaging in mediation. Mediation involves appointing an impartial third party to facilitate discussions and help find a mutually agreeable solution.

Legal Action: If, despite our best efforts, a resolution cannot be reached through mediation, either party may pursue legal action as a last resort. Any legal proceedings will be subject to the laws and jurisdiction of the applicable governing authorities.

We believe that open communication and a willingness to find common ground are the best approaches to resolving disputes. Our goal is to ensure your satisfaction and maintain a positive relationship with our valued customers.